Collection of work done at Accenture Federal's Digital Studio in D.C.
Hello again, friend. Welcome to the Accenture/Fjord chapter of my design story, detailing my time at the famous global design studio. Fjord is well-known for creatively infusing design with business while fostering talent from the areas of business design, service design, interaction design, and visual design. Starting as a Senior Service & Interaction Designer and ending my stint as an Associate Manager, I was able to be a member of and lead design teams that helped design elegant solutions for Accenture’s federal clients. Work below only highlights some of the work done, but clients also included Federal Retirement Thrift Investment Board (FRTIB), USCIS, USARMY, and Department of Education.
I also constantly battled with many of the IXDs over Sketch vs. Axure vs. Framer.
.dla J3 dashboard
. what is it:
A dashboard that provides DLA’s J3 group (Operations) with real-time status updates in order to influence the logistics supply chain. The experience was exciting as I was afforded the opportunity to explore data visualization (D3) in depth while understanding DLA’s mission. I was brought in by Accenture’s dedicated DLA team to provide design guidance and direction due to the acrimonious dynamic between the DLA stakeholders, Accenture’s team (PM & Engineers), and the individual design contractors. Long story short: Communication and collaboration = good, waterfall = bad.
. team composition:
- 1 Lead Service & Interaction Designer (Me)
- 2 Front-End Engineers
- 1 Full-Stack Engineer
- 2 UX Designers
- 1 Product Manager
- 4 Product Stakeholders
.telehealth project
. what is it:
Telehealth is a service offered by VA providers intended to give critical medical access and care to Veterans when and where they need it. The problem: Veterans were not widely and effectively using Telehealth and providers were concerned it would reduce quality in care (yes…this is Pre-COVID19). In a partnership with the Veterans Experience Office and the VA, I dove into the problem of increasing Telehealth adoption (Accenture was the subcontractor). After weeks of speaking to Providers and Veterans, facilitating alignment & ideation sessions with stakeholders (both influential and impacted), testing key concepts, and eating the most disgusting chicken sandwich in Sioux Falls, we were able to land on two solutions: A Telehealth kit which provided Veterans with a get-started-quick guide to Telehealth and a Telehealth Provider Toolkit that enabled Providers with knowledge on how to effectively offer the service. In short, as a team, we utilized the end-to-end design thinking process (from empathy to implementation) in order to drastically improve the experience for both Telehealth Providers and Veterans
_Team composition_
- 1 Lead Service & Interaction Designer (Me)
- 1 Interaction Designer
- 1 Front-End Engineer
- 1 Design Strategist
- 2 Product Managers
- 3 Primary Stakeholders
.amtrak intranet
. what is it:
Accenture agreed to utilize Salesforce (classic) to help Amtrak modernize their Intranet after a “failed attempt by Deloitte.” Given that we had one month to complete the project (and unfortunately, the SF developers began working before design got onboard), I decided to kick things off with a one-day workshop with Amtrak employees in order to understand the key business. and user challenges. In 1.5 months, we were able to deliver a more functional, usable, responsive intranet.
Problems ranged from IT constantly receiving complaints from employees about their inability to find important content and/or quickly access benefit information to Amtrak’s intranet not being user friendly on a mobile device (majority of union/non-union employees use mobile to access the intranet).
_Team composition_
- 1 Lead Service & Interaction Designer (Me)
- 2 Salesforce Developers
- 1 Product Manager
- 5 Primary Stakeholders
